Refund policy

All sales are final. Rancho Relaxo does not offer refunds, returns, exchanges, or cancellations on any products purchased through this site. This policy is a condition of purchase and applies to all orders, including drop preorders and clearance sales.

The one exception is a damaged or incorrect order. Contact hi@ranchorelaxoca.com within 7 days of delivery with photos. Replacement is at our discretion based on that verification.

Why this policy exists. Rancho Relaxo operates on a preorder drop model. Production happens against committed demand, which means we don't carry inventory beyond what's been ordered. Returns aren't accommodated because the model doesn't price for them. Lower returns mean lower prices for everyone on the list. A fuller explanation lives on the Economics page.

Mailing address
Stella Adena DBA Rancho Relaxo CA
70211 Chappel Rd.
Rancho Mirage, CA 92270
By placing an order, you acknowledge that you have read and agree to this policy. Questions go to hi@ranchorelaxoca.com.